Trustpilot Reviews Scraper: Ratings, Replies and Insights

Export Trustpilot reviews for any company by domain, Trustpilot link or keyword: star rating, title, full text, date, language, verified flag and the company's reply, as JSON, CSV or Excel, from $0.11 per 1,000 reviews.

Limit: at most 400 reviews per company per run (200 by default, 400 with Get more than 200 reviews). This is a fixed limit of the data source behind this Actor, not a setting we can raise. For the complete history of a company with thousands of reviews, use an Actor that advertises unlimited reviews (3.4 to 8.4× the price on the Free plan for 1,000 reviews, see Compared with alternatives), or schedule this Actor with Only new reviews to build the history going forward.

One example row from a real run, shortened:

{
  "id": "3f9f139b9c4370ce",
  "input": "abetter.bid",
  "searchKeyword": null,
  "companyDomain": "abetter.bid",
  "companyName": "A Better Bid",
  "companyTrustpilotUrl": "https://www.trustpilot.com/review/abetter.bid",
  "companyWebsite": "https://abetter.bid",
  "companyLocation": "1201 N. Orange Street  Suite #7258 Wilmington 19801 US",
  "companyOverallRating": 2.9,
  "companyReviewsCount": 124,
  "reviewUrl": "https://www.trustpilot.com/reviews/6a99bf97d9fe5fdcca9099e8",
  "reviewId": "6a99bf97d9fe5fdcca9099e8",
  "rating": 5,
  "title": "Smooth transitions.",
  "text": "Smooth, seamless process and transactions. Answer all concerns and questions. Great business. ",
  "language": "en",
  "publishedAt": "2026-09-03T20:42:31.000Z",
  "verified": false,
  "images": [],
  "position": 1,
  "hasCompanyReply": true,
  "companyReplyText": "Thank you so much for your positive feedback!",
  "companyReplyDate": "2026-09-09T14:46:32.000Z",
  "companyReplies": [
    {
      "title": "Reply from A Better Bid",
      "text": "Thank you so much for your positive feedback!",
      "date": "2026-09-09T14:46:32.000Z"
    }
  ],
  "scrapedAt": "2026-09-28T10:07:40.832Z"
}

One row per review (examples from a real run):

companyReplyText, companyReplyDate and companyReplies are left out when Include company replies is off. The five reviewer… fields are included only when Include reviewer details is on (off by default).

In Only list companies mode each row is a company: id, keyword, rank, companyName, companyDomain, companyWebsite, companyTrustpilotUrl, rating, reviewsCount, scrapedAt.

The key value store also holds INSIGHTS (free, per company: average rating, 1 to 5 star distribution, monthly rating trend, verified share, reply share, languages, top words in positive and negative reviews) and RUN_SUMMARY (counts, skipped inputs and why, errors, whether the budget stopped the run).

You pay per event, through your Apify account. Main price: $0.22 per 1,000 reviews on the Apify Free plan and $0.11 on Gold, plus $0.0035 per company with reviews. Every event and plan:

Every run is one HTTP request to the Apify API with your Apify token; the input below is the actor's own example. The synchronous endpoint returns the rows in the response for runs up to 300 seconds; for longer runs start a run and fetch its dataset.

curl -X POST "https://api.apify.com/v2/acts/cheapapi~trustpilot-reviews-scraper/run-sync-get-dataset-items" \
  -H "Authorization: Bearer $APIFY_TOKEN" -H "Content-Type: application/json" \
  -d '{"companies":["www.airbnb.com"],"maxReviewsPerCompany":100,"sortBy":"recency","processingSpeed":"auto"}'

With the JavaScript client:

import { ApifyClient } from 'apify-client';

const client = new ApifyClient({ token: process.env.APIFY_TOKEN });
const run = await client.actor('cheapapi/trustpilot-reviews-scraper').call({
  "companies": [
    "www.airbnb.com"
  ],
  "maxReviewsPerCompany": 100,
  "sortBy": "recency",
  "processingSpeed": "auto"
});
const { items } = await client.dataset(run.defaultDatasetId).listItems();

Typical run: 1,000 reviews from 5 companies. Prices from public Apify Store listings, checked September 2026 (start fees included; optional add on events excluded, e.g. the most used Actor also offers company metadata at $0.01 per company and AI insights at $0.02 to $0.05 per company). The other Actors include platform usage in their price; for this Actor Apify platform usage is billed separately by Apify (at the default 256 MB a small run typically uses about $0.001 to $0.003), so add about $0.001 to $0.003 to its row.

What the table means:

• For up to 400 reviews per company, this Actor is the lowest priced option in the table on every plan for this run (on Platinum and Diamond our Gold price of $0.1275 applies), also after adding its platform usage, and adds free INSIGHTS, keyword search, company lists and an Only new reviews mode that does not charge repeats.
• Need more than 400 reviews of one company? This Actor cannot deliver them. Actors advertising "no cap" / "unlimited" (we have not verified these claims) may go deeper, but the same 1,000 reviews cost $0.80 to $2.00 on the Free plan ($0.30 to $0.525 on Gold). Pick one of them for one off full history exports of large companies.
• Prices for other run sizes differ; start fees weigh more on small runs (this Actor has none).

• Reputation monitoring: schedule a daily run with Only new reviews and alert your team about new 1 to 2 star reviews.
• Competitor benchmarking: compare TrustScore, rating trend and reply rate across dozens of competitors in one run.
• Customer experience research: collect negative reviews (maxRating: 2) and group complaints with the INSIGHTS top words.
• AI and sentiment pipelines: feed clean review text with language codes into an LLM or a sentiment model.
• Lead generation: list companies in a category (car insurance, web hosting) with their rating and review count, then target low rated ones.
• Due diligence: check how a supplier or acquisition target treats unhappy customers (reply rate, reply text).

• More than 400 reviews per company, a fixed limit of the data source (see above). Workaround: schedule runs with Only new reviews to keep a complete history from today on.
• Private business account data (invitation statistics, reviewer emails, TrustBox widgets), only public data is collected.
• Review sites other than Trustpilot (G2, Capterra, Yelp), not covered. For Google Maps reviews and places, use Google Maps Scraper Plus.
• Sentiment scores per review, export the text to your own model; INSIGHTS gives rating distribution and top words for free.
• Company rankings in Google search, use Google SERP Scraper; for how brands appear in AI answers, use AI Search Visibility Tracker.

• At most 200 reviews per company by default and 400 with Get more than 200 reviews, a fixed limit of the data source; the full history of very large companies (thousands of reviews) is not available in one run.
• With Get more than 200 reviews, the number of extra reviews depends on how much the newest and most relevant orders overlap, so 400 distinct reviews are not guaranteed.
• Star, verified, language and date filters are applied to the reviews read, not by Trustpilot, so filtered runs can return fewer rows.
• Keyword search returns up to 140 companies per keyword; generic keywords can match unrelated companies.
• Reviewer country, photos and company replies are present only when Trustpilot shows them.
• Companies without a Trustpilot page return no reviews; they are not charged as companies or reviews, but the pages read cost "Page checked" fees (see Pricing).